Shipping & Delivery
How long does delivery take?
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed before 5:00 PM (PT) are processed the same business day; orders placed after are processed the next business day. During periods of high demand, processing may take up to 7 business days. Once processed, delivery usually takes a further 4–9 business days.
How much does shipping cost?
Available delivery options and charges are shown at checkout. See our Shipping Policy for full details.
Where do you deliver?
Enter your delivery address at checkout to see the available options for your destination. See our Shipping Policy for delivery areas and estimated times.
Can I track my order?
You'll receive a shipping confirmation with tracking details once your order has been dispatched.
Returns & Refunds
What's your return window?
You can request a return within 30 days of receiving your order, provided items are unused, unworn, in their original packaging, and returned with all included parts. Proof of purchase (order number or receipt) is required. See our full Refund Policy for details.
How do I start a return?
Email us at concierge@elizahartley.com with your order number and we'll organise the rest.
Will returns that don't meet the conditions be accepted?
Returns that don't meet the eligibility conditions in our Refund Policy (unused, unworn, original packaging, proof of purchase) may not be accepted.
Do UK customers have cancellation rights?
Yes. Our 30-day returns policy also applies to UK orders, alongside your statutory cancellation rights. Please see the United Kingdom section of our Refund Policy for full details.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other major cards, all processed securely. See our Payment Policy for the full list.
Can I change or cancel my order?
Get in touch as soon as possible at concierge@elizahartley.com — we can usually amend an order before it's processed, but can't guarantee changes once it's shipped.
Account & Privacy
How is my personal information used?
We collect and use personal information only as described in our Privacy Policy, which covers what we collect, how we use it, and your rights.
What are the Terms of Service?
By visiting our site or purchasing from us, you agree to our full Terms of Service and Privacy Policy.
Contact
How do I get in touch?
Email us at concierge@elizahartley.com and we'll get back to you as soon as we can. Full business and legal details are available in our Legal Notice.