Shipping policy

At Eliza Hartley, we aim to deliver your order as quickly and reliably as possible.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Order cut-off time: Orders placed before 5:00 PM (PT) are processed the same business day. Orders placed after this time are processed the next business day.

During periods of high demand, processing may take up to 7 business days.

Delivery Time

Once your order has been processed, delivery usually takes 4–9 business days.

Estimated Total Delivery Time

5–12 business days (this includes both processing and delivery time).

Shipping Costs

• Orders under £75: Shipping fee is £3.95

• Orders of £75 and over: Free shipping

These shipping amounts and the free-shipping threshold are stated in British pounds (GBP).

Shipping Locations

We ship products from several different warehouses, depending on product availability.

Delivery Areas

We currently ship to Australia, the United Kingdom, the United States, Canada and Singapore.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email containing a tracking number. Tracking information may take 1–3 business days to update after dispatch.

Delivery Delays

Delivery times are estimates and may vary due to external factors, such as:

• Carrier delays

• Weather conditions

• Peak periods and seasonal demand

• Logistics or customs clearance issues

If your order is significantly delayed, please contact our customer service team.

Incorrect Address Details

Please make sure all delivery information is correct at checkout. We are not responsible for orders delivered to an address incorrectly provided by the customer.

Lost or Stolen Packages

Eliza Hartley is committed to ensuring your order reaches you. If your package goes missing in transit, please contact our customer service team so we can look into it.

Contact Details

Online store operator: Jex E-commerce LLC
Email: concierge@elizahartley.com
Phone: +61 3 4828 3473
Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

Customer Service Hours

Monday – Sunday: 9:00 AM – 9:00 PM (PT)
We aim to respond to all enquiries within 24–48 hours.

United Kingdom delivery

We deliver to the United Kingdom. Available shipping services, charges and delivery estimates are shown at checkout. Customs processing may affect delivery times.