Terms of service
Customers in Australia, the United Kingdom and Singapore
We serve customers in Australia, the United Kingdom and Singapore, alongside our other supported destinations. These terms do not exclude or limit mandatory consumer rights in your country of residence. UK cancellation and refund rights are explained in our Refund Policy.
Overview
Welcome to Eliza Hartley! The terms "we", "us" and "our" refer to Eliza Hartley. Eliza Hartley operates this online store and website, including all related information, content, features, tools, products and services ("Services").
By visiting our site or purchasing something from us, you agree to these Terms of Service and our Privacy Policy.
SECTION 1 – ACCESS AND ACCOUNT
By using this site, you represent that you are at least the age of majority in your country of residence.
You agree to provide accurate, complete and up-to-date purchase and account information for all purchases made. You are responsible for the security of your account and password.
SECTION 2 – PRODUCTS
We attempt to display our products' images, colours and descriptions as accurately as possible. However, actual colours and appearance may vary depending on your device's display settings.
We reserve the right to modify products or discontinue their sale at any time without prior notice.
SECTION 3 – ORDERS
Placing an order in our online store constitutes an offer to purchase. We reserve the right to accept or refuse any order.
Once an order is confirmed, it may not be possible to cancel it. All purchases are subject to our Refund Policy.
SECTION 4 – PRICING AND BILLING
Prices may change at any time without prior notice.
You agree to provide accurate payment information. You authorise us to charge your specified payment method for all purchases made.
SECTION 5 – SHIPPING
All delivery times are estimates and are not binding guarantees.
We are not responsible for delays caused by carriers, customs clearance or other external factors.
For UK consumer orders, the goods remain our responsibility until they are delivered to you or a person you nominate, except where applicable law provides otherwise. Your mandatory consumer rights remain unaffected.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this site (logos, images, text, designs) is the property of Eliza Hartley or its licensors and is protected by intellectual property law. Unauthorised use, copying or distribution of the content is strictly prohibited.
SECTION 7 – THIRD-PARTY SERVICES
We may provide access to third-party tools or links. We are not responsible for the content, accuracy or practices of these external sites.
SECTION 8 – PRIVACY
The disclosure and processing of your personal data is governed by our Privacy Policy.
SECTION 9 – USER CONTENT
If you submit reviews, comments or feedback, you grant us the right to freely use, modify and publish them.
You agree not to submit content that is unlawful, offensive, defamatory or misleading.
SECTION 10 – ERRORS AND INACCURACIES
We reserve the right to correct any errors, inaccuracies or omissions in product descriptions, pricing or availability at any time without prior notice.
SECTION 11 – PROHIBITED USE
Using the site for unlawful purposes, infringing others' rights, distributing malware, or disrupting the site's operation is strictly prohibited.
SECTION 12 – TERMINATION
We may suspend or terminate your access to our Services immediately without prior notice if you breach these Terms of Service.
SECTION 13 – DISCLAIMER OF WARRANTIES
All products and services are provided "as is" and "as available" without any express or implied warranties, to the extent permitted by law.
SECTION 14 – LIMITATION OF LIABILITY
Eliza Hartley is not liable for any indirect, incidental or consequential damages arising from use of the Services. Our total liability will never exceed the amount you paid for the product.
SECTION 15 – INDEMNIFICATION
You agree to indemnify Eliza Hartley and its parent and subsidiary companies against any claims arising from your breach of these terms or misuse of the site.
SECTION 16 – GOVERNING LAW
These Terms of Service and any agreements are governed by the laws of England and Wales. However, consumer customers always retain the right to bring disputes before the consumer protection authorities or courts of their own country of residence under mandatory consumer protection law. For customers in the United States, nothing in these Terms limits any non-waivable consumer protection rights available under applicable US federal or state law.
SECTION 17 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms of Service at any time. Continued use of the site after changes constitutes acceptance of the new terms.
SECTION 18 – CONTACT DETAILS
Online store operator: Jex E-commerce LLC
Email: concierge@elizahartley.com
Phone: +61 3 4828 3473
Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Customer Service Hours
Monday – Sunday: 9:00 AM – 9:00 PM (PT)
We aim to respond to all enquiries within 24–48 hours.